Refund Policy



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale and promotional items cannot be refunded. This includes shipping discounts for international items where shipping has been the cause to request a refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival and we are notified with 14 days. If you need to exchange it for the same item, send us an email at, however on occasion where the same item cannot be issued a suitable alternative will be sent.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


To return your product, you should mail your product to: disclosed upon email conference

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Subscription boxes and renewals policies

Refunds will not be given for subscription boxes; in the event of damaged products these will be replaced individually provided we are notified of the damaged product within 14 days of receipt and a clear photo is emailed to us at We are not responsible for items damaged in the post nor will we give refunds or exchanges on boxes that have marks or indentations on the exterior packaging. We are not responsible for delayed or lost packages by courier's though will endeavour to resolve any issues as quickly as possible and refunds will not be issued under these circumstances.

It is the customers responsibility to cancel their subscription before the renewal date (1st January, 1st March, 1st May, 1st, 1st July, 1st September and 1st November) if they no longer wish to receive subscription boxes, refunds for renewals can only be obtained within 7 days of that date.


This policy is correct as of 16/07/2018, as of 1st May 2018 VertueBox became under new management, therefore due to varying issues we are no longer accountable nor responsible for any agreements between customers and the previous proprietor all our terms and conditions are outlined and no special circumstances resulting from prior dispatch issues, complaints or promises of extra products or discounts will be applicable from this date forth.